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Frequently Asked Questions

Got a question? The right answer might be below.

Shipping

How long does it normally take to deliver an order?

Depending on the order and the available stock, we may need to build your custom bedroom furniture. This can takes 6 - 10 weeks.

How do you deliver my order?

We have our own fleet of delivery men who will install your furniture. We have a simple delivery pricing structure which is cost effective and reliable.

What if my order is delayed?

Sometimes we may need a little longer to craft, build or deliver your goods due to material availability and our dedication to product quality. In any case, we always contact you well before the delivery date to keep you happy.

Customer Service

Can I work with your team on my kid’s bedroom?

Of course! Simply call us to arrange an appointment and we will have one of our experienced bedroom designers and advisors work with you to create a dream bedroom for your little ones.

When is your showroom open?

We try to be open as much as possible – during the times you want to shop for your children. Please view or contact page to see our opening times. If you wish to view our showroom outside of normal trading hours, please contact us to arrange a time.

Product Quality

What quality and guarantees do you supply?

We are 100% dedicated to creating high quality, safe and well built furniture that is also creative, colourful and functional. If you need to discuss any quality matters with us, we are always available.

What materials to you use?

Depending on the type of furniture, we use high quality Australian wood in most cases for our beds, bunks, book shelves and desks. For specific products, please contact us,

The Factory

Where is your factory located?

It is literally across the road from our showroom in Nunawading, Victoria. This means we can easily discuss adjustments, custom furniture and new designs with our staff and craftsmen to provide the best service and bedroom products.

Can I visit the factory?

As the factory is very noisy and dangerous, we highly advise against it.

Can I pick up my delivery from your factory?

We can offer a special arrangement so you can pick up your order if you like. Please note that once your order leaves our factory that we cannot guarantee the safe delivery of the goods.